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Operational Service Support Intern

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Description:

*This position can be completed 100% virtual.*

Solopreneur based business, is looking for an intern interested in supporting the company owner, who is a speaker, coach and author, in administrative and organizational tasks, while learning entrepreneur skills.

This intern should be prepared to work in a fast-paced team environment, and will finish the internship having gained experience in various aspects of creating and maintaining a successful business, as well as working with a team to achieve expected end results.

Some of the responsibilities will include (this position will be shared with 1 - 2 other interns, so one applicant is not responsible for ALL the tasks on this list and for this position ?):
• Organizing speaking engagements
• Provide customer support, billing support and trouble-shooting to customers, clients etc.
• Schedule client and speaking appointments
• Coordinate requirements and supporting materials for meetings and client presentations
• Work with Marketing Team to schedule and implement free monthly call
• Use Send-out card account to send out birthday cards, large purchase thank-yous, referral thank-yous, speaking thank-yous or other appreciation cards
• Support bookkeeper in balancing accounts and create reports of monthly sales, revenues, expenses
• Implementation and maintenance of online systems (online calendar, membership software, shopping cart, team collaboration site, etc.)
• Support on organizing and maintaining email inbox, document folders etc.
• Manage projects/tasks/priorities and follow-up with team to make sure projects/tasks/priorities/hours are being completed, and supporting other team members as needed
• Take notes during calls to capture important information
• Preparing emails, letters, cards, and other documents, using word processing, spreadsheet, and/or presentation software as needed
• Help in the development of written and audio products – from research, layout, editing to publishing
• Assist in drafting and editing sales pages and messages
• Transcription of audio products

Qualifications:

• High to advanced knowledge of Microsoft Word and Excel (PowerPoint and Publisher a bonus)
• Adapting new procedures & programs
• Ability to manage multiple people and projects
• WordPress experience a bonus
• Collaborating ideas & making decisions while recommending and implementing courses of action

Its essential that applicants be self-directed, problem solvers, and comfortable in taking the lead, as well as comfortable in ensuring problems have solutions, and the team continues to move overall company objectives and find new results-oriented solutions. Applicants must be articulate, dependable and committed with an entrepreneurial spirit.

Hours:

Flexible with 10 - 20 hours per week

Length/Availability:

6 months



Deadline:
Ongoing
Additional Info:
Internship Benefits:
• Access to the full Building Your SUCCESSFUL Business program
• Structured learning and support from Patty Benton (and your team members) in building your own business
• Mastermind Business Building Membership
• Knowledge, experience, and practice in a supportive team environment
• Working with a team of highly skilled and motivated professionals
• Ability to discover and learn new resources in a supportive learning environment
• Feedback and suggestions to improve personal skill level
• Testimonials and recommendations as earned

Internship Details:
• Primary role will be to support Patty Benton and assisting in ensuring tasks/projects are being completed at a high quality and timely by all team members – assisting where needed.
• Interns are required to work a minimum of 10 hours/week, and some weeks during launches may work 20+ hours with a minimum 6-month commitment to role
• Access to own office, high-speed internet, computer, and additional equipment and software necessary to complete all assigned tasks
• Weekly Team meetings (1 – hour)
• Monthly Internship meetings (to learn and discover from one another, 1 – hour)
• Unlimited long distance services are recommended, as all conference calls are financial responsibility of Intern
• Professionalism is expected in all communications on behalf of Patty Benton

Tags:
customer  support    billing    customer  service    scheduling    document  preparation    conference  call  set-up    editing    correspondence    reports    project  management    transcription 
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