Description:

Brief Project Description:
The intern will work at the NYC Business Solutions - Lower Manhattan Center. The NYC Business Solutions, Lower Manhattan Center is located in the Financial District. The Center offers a suite of no cost services for small businesses to start, operate and expand in NYC. Some of these services include: licenses and permits, business planning coaching, pro-bono attorney and accountant assistance, and access to financing alternatives. The intern will be able to develop skills on: customer service/needs assessment, CRM On Demand software, and team management.

Specific activities and responsibilities:
I. Provide customer service through phone and walk-ins
II. Pre-screen and assess client needs
III. Internal and external referral coordination for further assistance
IV. Track client interactions and outcomes using customer relationship management software
V. Support the general operations activities at the Center

Qualifications:

- Currently pursuing a Bachelor’s or Master degree
- Excellent phone, and communication skills
- Organized and detail-oriented
- Ability to multi-task and work under pressure in both team settings and individually
- Strong interpersonal skills and ability to multi-task a complex workload
- Ability to follow instructions and provide feedback and new ideas to improve team productivity
- Strong computer skills, including MS Office
- Previous Database Management Reporting, CRM, on any sales tracking system experience is preferred
- Bi-lingual English/Spanish or Chinese is preferred

Paid Internship Info:

Unpaid/ CREDIT

Hours:

Minimum 30 hours per week

Length/Availability:

12-15 weeks

Start Date:

June, 2010

End Date:

, August, 2010

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