Description:

Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
• Respond to requests for technical assistance by phone, email and/or using a help desk management system.
• Use advanced troubleshooting skills.
• Research questions using available information resources and advise user on appropriate action.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate situations requiring urgent attention.
• Administer help desk software.
• Stay current with system information, changes and updates.
• Maintain communications with customers during the problem resolution process.
• Utilize superior customer service skills.
• Work on large projects independently once sufficient training has been provided.

Qualifications:

• Must be in pursuit of a computer science or IT degree with a minimum 2.5 GPA
• Knowledge of fundamental operations of relevant software, hardware and other equipment
• Motivated self-starter
• Fast learner
• Customer-service oriented
• Attention to detail
• Adaptability
• Oral and written communication skills
• Problem analysis and problem-solving skills

Hours:

15-30 a week

Length/Availability:

semester (4 months)

Start Date:

May 15, 2012

End Date:

, August 1, 2012

Deadline:

April 15, 2012 for summer internships

Tags:

Helpdesk  Support  Website  Development  IT 

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