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Customer Service

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Company/Organization: Woodside Energy

Description:

- Provide fantastic customer service via phone calls, instant messages and emails
- Manage large amounts of incoming calls, instant messages and emails
- Identify customer needs, create solutions and ensure a positive experience
- Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information
- Establish, develop and maintain positive customer relationships
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Meet customer service team call handling quotas and quality goals
- Utilize various software systems to optimize efficiency and performance

Qualifications:

- Proven work experience as a customer service or sales representative
- Excellent customer service skills
- Outstanding listening and phone etiquette skills
- Ability to handle customer situations in a polite, professional and timely manner
- Advanced communication, selling and problem resolution skills
- Strong computer, typing and 10-key and Office (Excel, Word, PowerPoint) skills
- Familiarity with Customer Relationship Management (CRM) systems
- Excellent time management, organizational skills and ability to multi-task
- Ability to work independently and/or in a team environment
- Minimum high school diploma; AA, BS/BA degree preferred

Paid Internship Info:

$25

Hours:

8am - 3pm

Start Date:

08/21/2017

End Date:

09/09/2017, 09/09/2017



Deadline:
09/09/2017
Tags:
Customer  Service  Data  entry  administrative  assistance 
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