Popular Internship Locations



Call Center Representative

Share |

Company/Organization: Geisslers

Description:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Qualifications:

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree



Tags:
Data  entry  call  center  service  representative  customer   
More Internships in New York:
Latest New York Internships

Geisslers


Get Notified When Internships Are Added

Enter your email address:
(we will never sell or share your email address)


Internweb.com cannot guarantee the validity and accuracy of internship postings. All persons expressing interest, applying for or accepting internships posted on Internweb.com do so of their own accord and in compliance with Internweb.com's Terms and Conditions.