Popular Internship Locations



Data Entry Operator

Share |

Company/Organization: Geisslers

Description:

We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Qualifications:

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers



Tags:
Data  entry  call  center  service  representative  customer   
More Internships in New York:
Latest New York Internships

Geisslers


Get Notified When Internships Are Added

Enter your email address:
(we will never sell or share your email address)


Internweb.com cannot guarantee the validity and accuracy of internship postings. All persons expressing interest, applying for or accepting internships posted on Internweb.com do so of their own accord and in compliance with Internweb.com's Terms and Conditions.