Popular Internship Locations



IT Service Desk Dispatcher

Share |

Company/Organization: Breeze End Technology Inc

Description:

Breeze End Technology Inc is an Information Technology Company, providing IT support services to small and mid-market businesses in VA, DC, Maryland and nationwide. Very much in its start-up stage. Breeze End Technology Inc is seeking a Service Desk Dispatcher to join our world class support team.

The Service Desk Dispatcher is at the heart of our support team - directly overseeing the daily dispatch of service requests so that they are routed to the appropriate resources. The Service Desk Dispatcher will serve as the single point of contact; monitoring and managing incoming client requests for a wide array of IT service requests.

Duties and Responsibilities:

* Act as the single point of contact to the customer for all types of IT service requests - asking questions to quickly diagnose and facilitate the start of the resolution process
* Coordinate all of Breeze End Tech service requests to the appropriate teams - enabling the beginning of a swift and thorough resolution
* Be proficient with basic IT terminology and language that are representative of what will be encountered on a daily basis i.e. network, server, firewall, printers, PCs, etc.
* Process IT service requests as they arrive through inbound and outbound calls, emails, manual entry, or direct customer input
* Schedule internal and field resources on the dispatch portal
* Monitor resource schedules to ensure prompt time entry on service requests
* Communicating with and updating customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

Additional Duties and Responsibilities:

* Improve customer service, perception, and satisfaction
* Fast turnaround of customer requests
* Improve usage and increase productivity of IT support resources
* Escalate service requests that cannot be scheduled within agreed service levels
* Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager
* Responsible for entering time and expenses as it occurs
* Enter all work as service tickets into Ticketing System
* Level-One technical support as necessary

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

* Basic computer and operating system knowledge
* Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
* Ability to work in a team and communicate effectively
* Ability to multi-task and adapt to changes quickly
* Technical awareness: ability to match resources to technical issues appropriately
* Service awareness of all organizations key IT services for which support is being provided
* Understanding of support tools, techniques, and how technology is used to provide IT services
* Typing skills to ensure quick and accurate entry of service request details
* Self-motivated with the ability to work in a fast moving environment
* Operating Systems
* Computer Skills
* Dispatching
* Communication Skills
* Typing
* High School Diploma or GED




Tags:
IT  Service  Desk  Dispatcher   
More Internships in Virginia:
Latest Virginia Internships

Breeze End Technology Inc


Get Notified When Internships Are Added

Enter your email address:
(we will never sell or share your email address)


Internweb.com cannot guarantee the validity and accuracy of internship postings. All persons expressing interest, applying for or accepting internships posted on Internweb.com do so of their own accord and in compliance with Internweb.com's Terms and Conditions.