Call Center Representative
Company/Organization: Geisslers
Description:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
ResponsibilitiesManage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Qualifications:
RequirementsPrevious experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Tags:
Data entry call center service representative customerMore Internships in New York:
Latest New York Internships
Geisslers
Geisslers [ All of our Internships ]
155 W 72nd St
New York, NY 10023
Phone: 3137771543 Fax: 313) 777-1543
Email: windsor@geisslers.com
Website: Geisslers
Internweb.com cannot guarantee the validity and accuracy of internship postings. All persons expressing interest, applying for or accepting internships posted on Internweb.com do so of their own accord and in compliance with Internweb.com's Terms and Conditions.